In meetings between providers and culturally diverse clients, which feelings may be present?

• A. Mistrust
• B. Anger
• C. Deference
• D. All of the above

Answer: (D)

In cross-cultural meetings, a range of emotions can show up because of power dynamics, past experiences with institutions, and different cultural norms about authority and communication. Mistrust may arise from historical inequities or concerns about being understood or respected. Anger can surface when someone feels unheard, disrespected, or rushed, signaling a boundary or a mismatch in expectations. Deference can appear in cultures that emphasize respect for authority, where clients may show cautious, highly deferential responses rather than direct disagreement or questions. Because any of these feelings—or a combination of them—can occur in such meetings, the best answer recognizes that all of the above may be present. The key is to acknowledge and address these emotions with cultural humility, clear communication, and a collaborative approach that validates concerns and invites questions.